Privacy and Cookies

This Privacy Policy applies to all information we collect, use and process about you as a customer in relation to the products and services you receive from us. Gold Bullion Partners Limited is a data controller in respect of personal information that we process in connection with our business and we are registered with the Information Commissioner’s Office (registration number 13660911).

It is important to us that both visitors and customers feel safe and secure and that their information remains private and confidential. We are committed to data privacy and this policy has been drafted to ensure you know how your personal information is kept safely and securely and for you to understand how we use it in improving your experience.

We may ask you to provide certain information by which you can be identified, when we do this you can be assured that it will only be used in accordance with this Privacy Notice. All information provided by you will be stored securely and processed strictly in accordance with the General Data Protection Regulation and Data Protection Act 2018.

We ask all visitors to carefully read through this policy to make sure you are comfortable with everything before continuing to use our site. We may change this policy from time to time by updating the information, so we encourage you to check this page often.

What Information do we collect?

When we enter into a relationship with you as a customer, there are various types of information we may collect over the duration of that relationship. We may collect information when you use our website, call us or visit.

Information collected and retained by us may include:

• Your name, date of birth, phone number, email and postal address, bank information, credit and debit card information, copies of documents you provide to prove your identity.
• Data regarding your usage of this website, including your IP address, location, browser type, source of referrals, duration of visit, and page views.
• Contract specifics, including goods and services provided.
• Information you give us when you send an inquiry.
• Any other data you decide to send us.

What about sensitive data?

No sensitive personal information is requested or stored by Gold Bullion Partners. GDPR lists a number of personal data categories, such as health, religion, and ethnicity that are categorised as ‘sensitive data.’

What we do with the information we gather

Your information will only be used and shared by us when it’s required to conduct lawful business activities. This involves utilising your data internally to better understand your needs and providing you an enhanced service. Your data may be utilised for purposes amounting to legal or contractual requirements, as well as for other purposes that are in the legitimate interests of our business. In practical terms this means we may use your data for the following purposes:

1. To confirm and verify your identity.
2. To enable us to provide ongoing customer service to you such as contacting you to discuss orders, delivery queries, resolving other queries and discrepancies or administering changes to your account.
3. Offer guidance regarding our services upon your request.
4. Send you marketing emails/phone calls about our services and products or to request feedback on our service.
5. The recording of communications and internal record keeping.
6. Administer the website and log usage patterns.
7. Comply with any legal obligations we are subject to or as required by a government authority.

We may also disclose your personal information to third parties in certain circumstances, including:

1. Where we use authorised subcontractors or service providers to perform certain services on our behalf, we may need to share limited information in order that they can perform their services. In these situations, we will limit the information that is disclosed and make sure that it is not shared or used for any other reason. Examples of the types of partners we might share your information with are suppliers, courier/delivery services, storage/vault providers.
2. To the extent we are required to do so by law. This may be in relation to current or future legal actions; or in order to establish, assert, or defend our legal rights (which may include sharing data with third parties for fraud prevention and lowering credit risk).

Security:

We are committed to ensuring that your information is secure with us. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

What we use cookies for:

Most websites utilise cookies, these are little files that web browsers use (such as Google Chrome, Safari, etc.) and are invisible to users. They are typically employed for performance efficiency and we use these to:.

• Personalise and improve your customer experience while using our website.
• To record the areas of the website you have visited, and time spent browsing. This helps to make the website more user-friendly, and to continuously improve the quality of service we provide.
• To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.
• For re-marketing purposes to determine relevant related content to show you when you’re browsing. These cookies can be associated with services provided by a third party such as an advertising network.

Cookies are recommended but completely optional:

The use of cookies is totally within your control, all visitors can block them by setting options within their browser settings.

The blocking of cookies on the Gold Bullion Partners website will not cause any fundamental issue but will mean there are limitations on certain functions, meaning the experience is not as personalised.

The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/

Our guarantee:

We promise never to sell or give your information away to a third-party companies to enable them to market to you. All data will be securely stored until we decide to dispose of it. All data disposals will comply with the requirements of the Data Protection Act 2018 and GDPR.

Third party links

Links to other websites will be included around our website. The purpose of this is to give users access to supplementary online material and services. Gold Bullion Partners takes no responsibility for content found on these external websites and they are not governed by this privacy notice.

Access to your data

You have rights under GDPR to your personal data, including the opportunity to seek data portability, access, erasure, limitation, and transfer. You can also object to the processing of your data.

You have the right to request access to any personal information we may have about you at any time so you may verify its accuracy. Using the contact information at the top of this document, you must submit this request in writing to the Data Controller. We will fulfil your request within a month; but, before we can, we will need proof of your identity.

Using the information at the top, you can contact us at any time to request an update or modification of the data we maintain about you.

Keeping in touch with you:

We want to keep you up to date with information about market news and price alerts, stock notifications, and improvements to our website.

You can request that you stop receiving this information by clicking the “Unsubscribe” link in the email. For any queries in relation to our processing of your personal data please send an email to info@goldbullionpartners.co.uk quoting ‘Security and Privacy Enquiry’. Alternatively, you may call on (020) 7031 8077

or write to us at:

52 Grosvenor Gardens
London
SW1W 0AU